Refund policy

Digital Products

Because digital products are delivered instantly and can't be returned, all sales of digital downloads are final. If you have trouble accessing or opening your files, please contact us and we'll be happy to help.

Physical Products

Our mugs, calendars, and apparel are printed to order just for you, so we're not able to accept returns or exchanges for change of mind, sizing, or color preference. For apparel, please check the size chart on the product page before ordering.

If your item arrives damaged, defective, misprinted, or isn't what you ordered, we'll make it right. Just email us at kristen@chapter55collective.com within 30 days of delivery with your order number and a photo of the issue, and we'll send a free replacement or issue a refund.

Lost or Undelivered Packages

If your tracking shows no movement or your package hasn't arrived, please reach out and we'll work with the carrier to help track it down. Orders returned to us because of an incorrect or incomplete shipping address can be reshipped at the customer's cost.

Questions

If anything isn't right with your order, please contact us at kristen@chapter55collective.com. We'll always do our best to help.